How to order

Simply browse through our products to find what you want, choose the size, colour and enter the other information we need to personalise your gift in the text boxes, and click “add to basket”.

You can then carry on browsing, and add as many items as you wish to your shopping basket.  You can review items in your basket at any time, and edit or change as you see fit.

When ready, click on the "Checkout" button and the instructions on screen will guide you through the secure checkout process.  There is no requirement to set up an account with us to place an order.  We will send you an email confirmation that your order has been placed.

Changes to an order

If you need to change or cancel an order please let us know straight away.

What is your returns policy?

At Jane Hamerton we are confident you will be really happy with your personalised gift. If you are not satisfied, please get in touch to discuss your concerns and we will do our best to rectify the situation. If you wish to return it, please send it to Jane Hamerton, 217 Rushmere Road, Ipswich, Suffolk IP4 3LN

Overseas orders

If you wish to place an order overseas please could you email or ring us on 01473 405993 ( 8.00am to 6pm Monday to Friday) as delivery costs will vary and we will need to give you a quote.